Meet the Audiologists

Elizabeth Herrera, M.S., CCC-A

Elizabeth Herrera

Elizabeth Herrera has been a clinical audiologist since 1995, specializing in diagnostic hearing evaluations for adult and pediatric populations. She is a board certified and licensed audiologist. In the span of her career, she has worked with all of the hearing aid manufacturers and has become very well versed in programming and adjusting hearing aids to the individual patient's needs.

“Hearing well is a blessing, and I am dedicated to helping our patients hear and understand speech significantly better through the use of hearing aids and assistive listening devices for television, music, telephones, etc. With these and other tools, I have been able to help hundreds of patients effectively communicate with others, even in noisy environments. I am passionate about the field of audiology and the future to come in which we will find a cure for hearing loss.”

Mrs. Herrera was born in Havana, Cuba, and immigrated to the U.S. when only 4 months old. She was raised in New York, Oklahoma, and Miami, but has resided in Miami since 1980. She is married and has two beautiful boys, Kenneth and Eric, who are Boy Scouts, athletes, and high school students. She can usually be found gardening, camping, volunteering or at high school sporting events with her family when she is not at the office. She is fluent in English, Spanish and Sign Language, and is the visiting audiologist to the Ocean Reef Club in Key Largo.

Education You Can Trust

  • Master of Science in Audiology from the University of South Florida
  • Bachelor of Science in Communication Disorders from the University of South Florida

Commitment to Continuing Education

  • Fellow of the American Academy of Audiology
  • Member of the American Speech Language Hearing Association
Natalie Crespi, M.S., CCC-A

Natalie Crespi, M.A., CCC-A

Natalie Crespi has practiced audiology since 2002. She joined the Audiology and Vestibular Center at Kendall in 2006.

"From an early age, I was always fascinated with science and enjoyed helping others. While studying at the University of Florida, I took some classes related to speech and hearing and immediately felt that this field was a perfect fit for me. I feel extremely blessed to be able to bring sound back into the lives of so many people. I see every patient as an individual with their own unique set of hearing needs, whether it is helping an infant hear in order to develop speech and language, helping a child so they can hear their parents and teachers, improving an adult's understanding of speech so they can once again communicate in a variety of settings with their family and friends, or simply adding in pleasurable sounds such as those heard in nature or at a symphony."

Prior to becoming part of The Audiology and Vestibular Center at Kendall family, Natalie completed a fellowship sponsored by Cochlear Americas at the University of Miami Ear Institute. She practiced there for several years, specializing in diagnostic audiology and cochlear implants.

Natalie was raised in Clermont, a small town in central Florida. After completing graduate school in California, she returned to her birth town of Miami where she resides with her husband and two daughters. Outside of the office, she enjoys exploring beaches and biking with her family, traveling, and rooting for her favorite team. Go Gators!

Education You Can Trust

  • Master of Arts in Audiology: San Diego State University - San Diego, California, 2002
  • Bachelor of Arts in Communication Sciences and Disorders: University of Florida - Gainesville, Florida, 1999

Commitment to Continuing Education

  • Fellow, American Academy of Audiology
  • Member, American Speech-Language-Hearing Association
Mercy Perez, Office Manager

Mercy Perez, Office Manager

If an office could have a soul, then Mercy would be the soul of our office. She is an amazing woman and if you haven't met her, you should come in just to make her acquaintance. You will never forget her. She goes out of her way every day to help all our patients hear better. She will clean and check your hearing aids and usually, with her magic hands, will get a hearing aid working when you thought all hope was lost.

Mercy is in charge of billing, Medicare and insurance claim reimbursement, and she is also the person to see for ordering, shipping hearing aids, calling on your behalf for warranty extensions, etc. She helps with the everyday issues you have with your hearing aids when the audiologists are not available. She is bilingual and will even help translate for our Spanish-speaking patients. She is a patient coordinator for scheduling patients in our main office and will help squeeze you in when you're in a bind.

Ofelia Gutierrez, Administrative Assistant

Ofelia Gutierrez, Administrative Assistant

Ofelia Gutierrez is a retired social worker who assists our patients by scheduling appointments, preparing patient records, and entering data into our computer database. She is an invaluable resource to us in helping understand Medicaid and Medicare services, as she has had over 25 years' experience in the field.

Dalena Perez, Administrative Assistant

Dalena Perez, Administrative Assistant

Dalena Perez is a full—time medical student who works with us part time, establishing and preparing our patient records. She is a computer wiz and aids us in expanding our social media outreach in the community. When you come by the office, feel free to hand her your hearing aids and she will clean and check them for you while you wait. Dalena is a sweet, kind young woman who will make a wonderful physician, and we are thrilled to have her as part of our office family.


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"Back in the early '70s, Elizabeth Taylor put her priceless gem around her neck, and I put mine in my right ear. And then the world opened up to me: Those soft "f's" and "s's," swishing of car wheels on a wet pavement, and, best of all, truly hearing those pins drop. Finding Elizabeth, Mercy, and the wonderful staff over 25 years ago is also a priceless gem. Thank You!"

~ With Love, S.H., Miami, FL

Contact us today for a hearing consultation.

9150 SW 87 Avenue
Suite #103
Miami, FL 33176

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(305) 595-1530
9150 SW 87 Avenue, Suite #103, Miami, FL 33176
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